Mental Health Crisis Helpline

GET HELP NOW FREEPHONE 0808 802 5000 / SMS 07537 432411 / DONATE HERE

The Mental Health Crisis Helpline is a telephone service offering support to adults of all ages in Surrey and North East Hampshire who are experiencing a mental health crisis.

Lines are open 24 hours, seven days a week. You don’t need to book an appointment and calls are free of charge.

Your care co-ordinator, if you have one, will be best placed to advise on your care and support. If you’re able to, please contact them during normal office hours if you are already accessing our services and feel your mental health has deteriorated or you need support.

An alternative to our helpline:

Mental Health Crisis Helpline: 0800 915 4644


If you have speech or hearing difficulties, you can contact the Mental Health Crisis Helpline through:

SMS text: 07717 989024

Next Generation Text Service by dialling 18001 0800 915 4644 from your text phone or smartphone app. More information at

If you or someone else is in a life-threatening situation then ring 999 immediately.

If you urgently need medical help or advice but it’s not a life-threatening situation, you can call 111.

If you or someone you know is experiencing emotional distress the Mental Health Crisis Helpline can:

  • listen to you and help you work through immediate problems
  • work with you, using your crisis plan, to find ways to move forward or suggest ways of coping
  • give you information about other services that may be helpful to you or the person you care for.

We can also advise you about the wide range of local and national help available including:

  • relevant mental health services
  • statutory and third sector organisations e.g. helplines, support groups and networks, advocacy services
  • information on specific conditions such as stress, anxiety, depression, psychosis and obsessive compulsive disorders.